Most of the common FAQs are answered below.
If you have any other questions at all, please don’t hesitate to get in touch.

How long before my website is up and running?

Once I have received all the content from you, I aim to have the first draft of your website to you within 10 working days – often sooner.  If you need a quicker turnaround time than this, then please don’t hesitate to get in touch and we can discuss your exact requirements.  The beauty of running my own business is that I can be flexible to suit the needs of my clients.

I can't see a package that offers what I want

No problem!  The packages are just a guide to give you an idea of costs and what is included.  Many businesses don’t fit perfectly into a package.  Simply get in touch and we can discuss your website requirements.

Do I pay anything upfront?

Yes, as with most web designers 50% is paid once we have decided to work together and 50% upon completion.  The final payment isn’t due until you are 100% happy with your site.

How can I pay?

I usually ask for payment via BACS.  However if you prefer to pay by PayPal or credit or debit card, this isn’t a problem.  Just let me know.  You may however incur an extra fee paying this way.

Are there any ongoing costs?

Every year your domain name and your website hosting will need renewing.  The domain name costs £20 a year for any .co.uk and £30 a year for any .com and the hosting £80 a year if paid annually, or £102 a year if paid monthly (£8.50 a month).

If I have used any paid plug ins to add extra functionality to your website then these may also need renewing every year.  You will be informed of these in your initial quote, so there will never be any unpleasant surprises.

Where are you based?

I’m based in Folkestone, Kent  However, the beauty of being a web designer is that location isn’t important.  I can design for anyone as far afield as the US, France and Scandinavia, as well as throughout the UK of course.

Communication can be via email, phone or if located in or around Kent a face to face meeting is my preference – whichever you prefer.

Does something sound like gobbedly gook?
I’m anti-jargon so hopefully you can find some answers below.

What exactly is a responsive website?

A responsive website is a website that literally responds to the size of device that you’re viewing it on.  A website needs to look great, whether you’re viewing the site on a desktop PC, Mac, laptop, tablet or phone.

All the websites I create are responsive and are tested across all browsers and various different sized devices before going live.

What is hosting and why do I need it?

In the same way that you need to store your clothes and belongings in wardrobes, cupboards and drawers, your website also needs to be stored somewhere.  In the case of a website, it’s stored on a server.  This means that when somebody is looking for your website, it can be found.

Hosting is included for 12 months on most of our packages and the renewal is £80 a year if paid annually, or £102 a year if paid monthly (£8.50 a month).  This price includes ensuring that your website is properly backed up, has all the necessary security in place and is optimised for speed.

What is ecommerce?

Ecommerce is just another way of saying that your website accepts payments online. This might range from just a simple PayPal button to a fully functioning store with 100’s or 1000’s of items for sale.

PayPal is often a preferred way to take payment.

There are strict regulations about selling online and we will guide you through these effortlessly. Setting up ecommerce on your website can be simple, painless and also easy on your wallet!

What is a domain name?

A domain name is basically the address of your website, for example www.yourwebsite.co.uk.  All of our packages include a .co.uk domain name as standard but if you would like a .com domain name there will be a £30 charge. If you already own a domain name we can work together to get your domain name linked to your website.

If you haven’t already bought a domain name, then I would strongly advise talking to me before doing so. I can help guide you as to what would be the best domain name for your business. Domain names can be very important tools in helping rank your website in Google, so it’s an important decision.

What is a professional email address?

I’m sure you already know what an email address is, but what exactly is a “professional” email address?  A professional email address would be one that is set up and linked to your domain name.  For example if your domain name is www.yoursite.co.uk, then you might choose the email addresses john@yoursite.co.uk, sales@yoursite.co.uk, contact@yoursite.co.uk etc.

The reason that this is so important is because it shows the world that you are a professional business.  A Gmail or Hotmail email address listed on your website gives the wrong impression and you could lose customers.

What support do I get?

Regardless of whether your website has 1 page or 100 pages, I support you fully for the lifetime of your website.  So what exactly does that mean?  It means that I will always be here to answer any questions you have about your site.  This might be how to do something more complex that we didn’t cover, what you can do to help your rankings in Google, helping you understand what your Google Analytics stats mean etc.

In a nutshell, if you have any kind of question, query or worry about your website, don’t hesitate to reach out to me.  My services don’t stop when your website is finished.  I am always here to help.

I have a question that's not been covered

If you still don’t find what you’re looking for, then please don’t hesitate to contact me.